Front Office Executive

Mumbai, Maharashtra, India

Full Time

Entry Level

Position
As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.

Responsibilities

Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
Human Resources Responsibilities: Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
Customer Service: Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
Other Duties: Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.

Qualifications:

Graduate of any discipline, preferably with customer relations or hospitality qualifications.
1-3 years of experience in customer relations in healthcare or hospitality.

About Asian Heart Institute
Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.

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Front Office Executive

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